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Office Assistant/Dispatcher – #5763 -ST

Job Developer:
Karen Cake
  • Full Time
  • Beamsville
  • Posted on June 10
  • This position has been filled.
  • Wage: $15.00-$16.00/hour Depending on Experience
  • Job ID: 5763

Reputable and established service franchise located in Beamsville specializing in the locating and repair of underground water leaks is seeking a seasonal, full-time Receptionist/Dispatcher. Monday-Friday; possibly Saturday mornings.

Duties:
  • Answer a high volume of calls regarding our services
  • Update/create new client accounts in the scheduling program
  • Book service appointments obtaining customer contact information, as well as a detailed description of the leak problem
  • Schedule service appointments in an efficient, logistical manner to minimize drive time between calls for technicians
  • Answer voice mails and customer emails regarding our services
  • Be the liaison between the customers and technicians
  • Work with MS Office programs such as Outlook, Word, Excel; scheduling program – Jobber; Google maps and Google search
  • Perform other duties as assigned
Requirements:
  • Past administrative, reception or call centre experience preferred
  • Excellent oral and written communication skills
  • Friendly personality with a customer service mindset
  • Exceptional customer service skills: comfortable dealing with clients on the phone; able to control a call to get client information, quote appropriate service, schedule detection date and deal with the occasional complaint
  • Experience with the use of Microsoft Word, Excel and Outlook, Gmail, Google maps and Google search
  • Quick learner when introduced to new programs
  • Attention to detail; proficient typing
  • Strong time management, organizational and problem-solving skills
  • Reliable and self-motivated: capable of carrying out responsibilities in independent situations
  • Overall knowledge of pools would be beneficial, but not required

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Employment Help Centre

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We Are Open For In-Person Services By Appointment

To schedule an appointment with one of our Employment Advisors or use our resource area, please contact us by phone or email at any of our 3 locations.

Monday – Friday | 8:30am – 4:30pm

Beamsville

Academy Plaza
4520 Ontario St.
Beamsville, ON

905-563-9675

Grimsby

Village Inn Centre
63 Main St. West
Grimsby, ON

905-309-9675

Smithville

Village Square Plaza
249 St. Catharine St.
Smithville, ON

905-957-9675

In light of the continued concerns we are facing as a community related to COVID-19, the Employment Help Centre (EHC) continues to update and make ongoing and necessary changes to our services. The EHC continues to provide in-person and virtual appointments to minimize person-to-person contact and ensure all visitors feel safe and comfortable in our space.

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This Employment Ontario service is funded by the Ontario government. The views expressed on this website are the views of the Employment Help Centre and do not necessarily reflect those of the Ministry.

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