Tourism Counsellor – #5683 -ST
Job Developer:
Terra Lynn Idzenga
Niagara Gateway Information Centre
Our representative will provide travel information and personal one-on-one dialogue to the traveling public, restock brochure racks, assist the welcome centre supervisor and manager with daily operations and perform general office duties. The candidate must be able to work independently in a fast-paced environment and be able to lift 30 pounds. Holiday and weekend work is required.
Duties:
- Develop knowledge of local and regional attractions, events, businesses, services, and products
- Welcome visitors in a warm, friendly, professional manner (well-dressed and groomed)
- Encourage visitors to experience aspects of our region
- Set-up displays and brochure racks in an organized, neat and accessible manner
- Manage diverse concerns, interests, and needs of tourists and contacts in a positive manner
- Collect statistics, write reports and maintain routine information and centre cleanliness
- Work on other assigned tasks and special projects as needed
- Answer questions and provide information specific to the Niagara region
- Distribute promotional materials; promote tourism and sell products
- Encourage new and return visits
- Perform administrative tasks
- Stock shelves and sell products or merchandise and handle cash transactions
- Research various destinations, prices, weather conditions, road conditions, boarder crossings
- Diagnose visitor specifications and wishes and suggest suitable attractions, services, etc.
- Organize travel to destinations, providing maps and directions
- Provide useful travel materials (guides, maps, events information)
- Book tickets; sell tickets, etc.
- Handle cash and credit transactions
- Handle unforeseen problems and complaints
- Update electronic records
Requirements:
- Well-developed enthusiasm and interest in promoting tourism
- Excellent communication skills and personable image
- Good customer service skills and organizational skills
- Ability to assist visitors in a friendly, cheerful manner
- Interest in developing personal knowledge of the local area and travel experiences
- Knowledge of some attractions, festivals, and events
- Being both a team player and able to work independently and create work during slow times
- Diploma or working towards Tourism career preferred
- Aptitude for selling, exemplary sales skills and customer-oriented approach
- Ability to work under pressure
- Sales and marketing experience are an asset
- Monetary transaction skills
- Proven research, organizational and time management skills
- Resourcefulness, confidence, and enthusiasm
Please note this is a student summer full-time position for hopefully someone studying in Tourism, Hospitality, Marketing field and will be returning to school in September 2019.
