Tourism Counselor (Student) – #4717 – ST
Job Developer:
Lindsay Sinodinos
Niagara Gateway Information Centre
Niagara Gateway Information Centre is looking to fill (2) two vacancies for full time students, looking for summer work.
Our representative will provide travel information and personal one-on-one dialogue to the travelling public, restock brochure racks, assist the welcome centre supervisor and manager with daily operations and preform general office duties. The candidate must be able to work independently in a fast-paced environment and be able to lift 30 pounds. Holiday and weekend work is required.
Duties:
- Answer questions and provide information specific to the Niagara region
- Distribute promotional materials
- Research various destinations, prices, weather conditions, road conditions, board crossings
- Develop knowledge of local and regional attractions, events, businesses, services and products
- Welcome visitors in a warm, friendly, professional manner (well-dressed and groomed)
- Encourage visitors to experience aspects of our region
- Set-up displays and brochure racks in an organized, neat and accessible manner
- Manage diverse concerns, interests and needs of tourists and contacts in a positive manner
- Collect statistics, write reports and maintain routine information and centre cleanliness
- Work on other assigned tasks and special projects as needed
- Diagnose the visitors specifications and wishes and suggest suitable attractions, services etc
- Preform administrative tasks
- Provide useful travel materials (guides, maps, events information)
- Booking Tickets, selling tickets etc.
- Handling cash and credit transactions
Requirements:
- Knowledge of local areas
- Experience serving people
- Personal travel experience specifically in the local region
- Second language is an asset
- Computer skills
- IT skills an asset
- Well developed enthusiasm and interest in promoting tourism
- Excellent communication skills and personable image
- Good customer service skills and organizational skills
- Ability to assist visitors in a friendly, cheerful manner
- Interest in developing person knowledge of local area and travel experiences
- Knowledge of attractions, festivals and events
- Being both a team player and able to work independently and create work during slow times
- Diploma or working towards Tourism career preferred
- Aptitude for selling, exemplary sells skills and customer oriented approach
- Ability to work under pressure
- Sales and marketing experience is an asset
- Monetary transaction skills
- Proven research, organizational and time management skills
- Resourcefulness, confidence, and enthusiasm
