Sitel Passion for fashion? Join our special care advisor team and be the voice of our high-end designer client! Our fashionistas are dedicated troubleshooters and passionate brand experts who understand our customers in an important and special way. We don’t just talk fashion- we live it!
- Communicate with passion and advocate for our customers with enthusiasm.
- You will interact with customers on the phone, email, or chat
- Build relationships with our customers by advising them on sizing, fit and style of our products as well as resolve any issues related to ordering, shipping and other topics
- Go to product expert- the look, fit, and feel
- Proactively inform customers about new products, features and ways to self-service
- Overcome customer objections through de-escalation skills, to solve problems, instill confidence and build customer brand loyalty
- Continually maintain accurate and up-to-date customer records
- Develop and become an expert on all products and customer processes
- Style guru - Customers can come to you for candid style advice and recommendations
- Gauge the best solution - You are an attentive listener and can empathize with customers.
- You are incredibly resourceful and seek the best outcome possible
- Outstanding luxury selling behavior, always smiling - You believe a smile can be heard over the phone and helps to uplift the conversation
- High School Diploma or GED equivalent
- Two plus years of experience working with customers in a retail, hospitality-oriented or other settings
- Strong computer literacy and proficient in Microsoft Office (Excel, Word, Outlook)
- Experience using social media platform
- Excellent interpersonal skills - you are approachable, engaging, energetic and friendly
- Must be willing to tackle customer challenges with curiosity, enthusiasm and empathy
- You can perform under pressure, multi-task, and have a sense of urgency
As an industry leader, we rely on the expertise of our 90,000 people - empowering them to help customers everywhere, every day. Working at Sitel is more than just a paycheck; it’s an opportunity to connect, grow and learn from some of the brightest minds in the industry, all while working with some of the best brands in the world.
Apply today and a member of our Recruitment Team will contact you to get started! We are proud to be an equal opportunity employer. At Sitel, our differences are our greatest strength. We don't just promote diversity - we celebrate it.
Applicants can apply here: https://jobs.sitel.com/job/Virtual-Fashionista-Work-from-Home-ON/677369100/