Inbound Customer Care Representative -#6750 – S
SITEL
Why Sitel
As an industry leader, we rely on the expertise of our 90,000 people – empowering them to help customers everywhere, every day. Working at Sitel is more than just a paycheck, it’s an opportunity to learn, lead and grow, all while working with some of the best brands in the world.
At Sitel, we believe happy associates are successful ones. That’s why we give our people the tools and freedom to learn, grow, have fun and be themselves. Our employee promise includes a strong company culture, ample rewards and recognition and opportunities for professional and personal development.
Who Are We Looking For?
We want someone with a passion for fashion to join our special care advisor team. You would be the voice of our high-end designer client! Our fashionistas are dedicated troubleshooters and passionate brand experts who understand our customers in an important and special way. We don’t just talk fashion- we live it
- Communicate with passion and advocate for our customers with enthusiasm.
- You will interact with customers on the phone, email, or chat
- Build relationships with our customers by advising them on sizing, fit and style of our products as well as resolve any issues related to ordering, shipping and other topics
- Go to product expert- the look, fit, and feel
- Proactively inform customers about new products, features and ways to self service
- Overcome customer objections through de-escalation skills, to solve problems, instill confidence and build customer brand loyalty
- Continually maintain accurate and up-to-date customer records
- Develop and become an expert on all products and customer processes
- Style guru - Customers can come to you for candid style advice and recommendations
- Gauge the best solution - You are an attentive listener and can empathize with customers. You are incredibly resourceful and seek the best outcome possible
- Outstanding luxury selling behavior, always smiling - You believe a smile can be heard over the phone and helps to uplift the conversation
- High School Diploma or GED equivalent
- Two plus years of experience working with customers in a retail, hospitality oriented or other settings
- Strong computer literacy and proficient in Microsoft Office (Excel, Word, Outlook)
- Experience using social media platform
- Excellent interpersonal skills - you are approachable, engaging, energetic and friendly
- Must be willing to tackle customer challenges with curiosity, enthusiasm and empathy
- You can perform under pressure, multi-task, and have a sense of urgency
What Should You Expect From Us?
- Paid training from day one
- A leadership team that hears your voice; we know that when we WORK Together we can accomplish so much more
- Access to some pretty cool tools and resources
- A feeling of accomplishment when you WOW Customers
- Ongoing training designed to improve customer experience and business performance
- Fun team environment where we work hard to Build TRUST every single day
But That’s Not All!
- Competitive starting wage
- Full-time shifts
- Strong community involvement
- Comprehensive Health Benefits Package for Full Time Regular (Health, Vision, Dental, plus more)
- RRSP Contribution Package
So what are you waiting for? Be BOLD and apply now!
To apply, please visit our website, sitel.lifeca to complete an online application.
We wish to thank all applicants for their interest and effort in applying for this position and we look forward to speaking with you soon to discuss your qualifications.
Sitel is an equal opportunity employer and we value diversity. All employment is decided on the basis of qualifications, merit and business need. If you are contacted by a Recruiter for an opportunity for an interview, please advise us of any accommodations needed to ensure your accessibility needs are met throughout this process. Any information received relating to accommodation will be addressed confidentially.
Visit sitel.com for more information.
Please note: A criminal background check will be conducted as part of the hiring process
