Department Lead – # 8005 – S
Job Developer:
Lindsay Cairns
Smithville Home Hardware
Smithville Home Hardware is currently seeking a Department Lead to join their team.
Purpose:
To be product knowledge experts in their designated department(s), ensuring the department has the right product assortment for the customer demographic and creating a department that exceeds customer expectations.
Duties:
- Maintain displays in assigned department
- Ensure displays are accurately signed, well merchandised
- Engage in discussions with customers using open ended questions to determine project needs
- Ensure customer obtains all products needed to complete project leading to increased sales and basket size
- Keep merchandise full and prices accurate
- Maintain departmental inventory at desired levels for maximum turnover and profitability
- Participate in regular cycle counting and annual inventory counts
- Maintain awareness of all instore promotions and industry trends, recommend items in the department to be advertised and promoted to build traffic
- Assist in training and development of new team members
- Complete other projects and duties assigned by management
- Review Corporate updates and newsletters weekly on Connect to stay current on new items and processes –make recommendation on updates for department
- Attend store meetings as required (meetings may be after store hours)
- Regularly engage with customers while they are in the store be aware of where customers are watch for potential theft activity
Requirements:
- Strong attention to detail
- Commitment to providing exemplary customer service
- Team Focused
- Lifelong learner
- Self-Starter
- Product Knowledge Expert
- Accountability
