Bilingual Customer Service Representative -Remote Work- #6466 – S
TopNotch Employment Services
A major Banking Institution is seeking Customer Service Representatives to work from home.
Working remotely, this individual is responsible for taking inbound calls and handling customer inquiries over the phone, ensuring needs are resolved in a timely fashion.
- Sense of achievement providing excellent customer service and support in an inbound customer contact environment
- Fulfilling work satisfying customer expectations in a way that also complies with best practices Demonstrating empathy by listening attentively to customer concerns
- Performs customer request problem identification and follows defined procedures to resolve correctly
- Maintaining high customer satisfaction ratings and service level agreements
- Receives and logs internal and or external customer problem request issue and ensures proper documentation
- Training will be provided
- 1 year of experience in: Customer Service Delivery/Customer Contact Services; financial aid services
- Bilingual in French & English
- High School Diploma
- Be able to pass a Criminal Record Check
- Must be a Canadian Citizen and must have lived in Canada for the past 10 years
- Some financial experience preferred
- Must be able/capable of performing independent remote work
Schedule: Monday to Friday – 07:00-19:30 and occasional Saturdays
Duration: TBD
Hourly Pay Rate: $16.00 per hour
Location: Remote, working from home
Job Types: Full-time, Temporary, Contract