Resource Advisor – #9005
Employment Help Centre
What would it be like to work here?
The Employment Help Centre (EHC) – serving West Niagara and surrounding communities – is a not-for-profit organization providing a full range of employment services and supports to both job seekers and employers. Funded by the Ministry of Labour, Immigration, Training & Skills Development, and managed by FedCap Canada, Employment Help Centre continuously strives to provide consistent services while impacting the lives of individuals and building a stronger West Niagara community.
Employment Help Centre can offer:
- Competitive wages
- Employee benefits
- Pension plan
- Generous vacation and medical time off policies
The Employment Help Centre is seeking a full-time Resource Advisor for West Niagara. As a Resource Advisor, you will be a key front-line member of the EHC team, helping job seekers navigate employment services, identify their needs, access community resources and take the next steps toward meaningful employment. The role combines client service, employment resource support, intake and referral, administrative responsibilities, and participation in community employment initiatives. Work is performed under the general supervision of the Mgr. of Employment Programs & Services and in close contact with the rest of the staff while providing professional employment services to the clientele of the Employment Help Centre.
- Providing information to clients on the resources and services available through EHC, Employment Ontario programs and services, and supports in the community for individuals and employers
- Obtain required information from walk-in and referred job seekers in order to schedule them an intake appointment
- Collect initial information from clients to direct individuals to the service components that best meet client needs and make appropriate referrals to other community resources if necessary
- Conduct appointment reminder calls and follow ups with job seekers
- Assist with computer usage, access to internet based services and office equipment (phone, copier, and fax) to support job search
- Ability to travel between EHC sites in the event that Resource Advisor coverage is required
- Maintain current and relevant resources (information, brochures, samples) for clients in the Resource and Information area
- Answer all incoming phone calls and e-mail inquiries and redirect as necessary
- Participate in special events (job fairs, hiring events) and training programs
- Perform other related duties and responsibilities as assigned
- Strong computer literacy, including Microsoft Office, internet-based employment resources, online job-search platforms, email and the ability to quickly learn new software and client information systems
- Experience and/or education in an employment related agency, social services or consulting
- A valid driver’s licence with transportation and ability to travel within the Niagara Region as necessary
- Knowledge of Employment Ontario programs and services is an asset; willingness and ability to quickly develop a strong understanding of Employment Ontario requirements is essential
- Knowledge and awareness of local social services
- Excellent interpersonal and communication skills
- Strong customer/client service orientation
- Ability to deal professionally with difficult or challenging situations
- Strong organizational and time-management skills, along with attention to detail and accurate record keeping
- Ability to maintain confidentiality and professional boundaries
- Adaptability in a busy, client-facing environment
Application Details:
Interested applicants should forward a detailed resume with cover letter to probertson@employmenthelp.org outlining their skills and qualifications by Friday September 4, 2026 at 5:00pm. Should applicants have any questions throughout the applications process or require an accommodation, please contact Paul Robertson, Executive Director.
This job posting is not exclusive or exhaustive list of all job functions that a Resource Advisor will be asked to perform from time to time. This list is only a sample; a Resource Advisor may be required to perform other duties.
This job posting is for an existing vacancy. Artificial Intelligence (AI) is not used in the application or screening process for this position.
Employment Help Centre is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of the applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Executive Director to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.
