Customer Service Charter

The Employment Help Centre (EHC) is committed to providing a high standard of service to our clients, employers and community organizations in a confidential, non-judgmental and professional manner. We will treat all customers fairly; we will be courteous and helpful and put the customers’ interests first.

  • EHC provides an environment that is free from discrimination and harassment for all customers and staff.
  • EHC is an equal opportunity employment service ensuring that all persons are treated with respect and dignity.
  • EHC is committed to a safe environment for all customers and employees. Physical violence or any form of abuse will not be tolerated.
  • EHC provides high quality service to support clients to obtain positive employment results.
  • EHC ensures that all discussions and customer information is treated as confidential and that high privacy standards are adhered to.

Feedback

We encourage individuals utilizing our agency’s services to provide us with feedback regarding the quality of service provided by any and all of our staff.

Surveys

Our services are client driven, and therefore you are encouraged to communicate your suggestions or comments by filling out a survey/comment card. Surveys are available in the main reception area.

Complaints/Concerns

The Employment Help Centre is committed to addressing your concerns or complaints promptly, fairly, thoroughly and courteously in the following way:

  1. Any suggestions or complaints regarding our service should be discussed with the staff person with whom the concern lies.
  2. If the issue is not resolved to the satisfaction of the client, then the client shall approach the Executive Director (905) 563-9675, Ext. 2226. The complaint will be followed up within one working day.
  3. It is important that you leave your name and a telephone number where you can be reached so that you can be contacted promptly for follow up or feedback.

Thank you for assisting our agency in providing a high standard of service, we appreciate your feedback. All documents required by the Customer Service Standard are available upon request.

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