IT Support Specialist / Helpdesk #8619
YMCA St Catharines
WHY WORK FOR THE YMCA?
The YMCA of Niagara is a mission-driven organization committed to fueling a healthy, connected, and engaged Niagara. Our presence in over 100 program sites has been impacting the community with dedication and purpose for over 150 years.
Our legacy in the community is a testament to the transformative work we do. We serve a diverse range of individuals and families, with a commitment to inclusivity, collaboration, and the wellbeing of all. As we move forward, we are embracing a revitalized approach to meet the evolving needs of the community and actively contribute to transforming lives across Niagara.
Guided by our shared values – caring, health, honesty, inclusiveness, respect, and responsibility – the YMCA provides our employees with meaningful opportunities to make a positive impact on individuals and the health of our communities.
Our dynamic team is dedicated to maintaining our positive growth trajectory though continuously adapting and innovating our services and programs to meet the changing landscape in Niagara.
NATURE & SCOPE
Working as part of the Association Services Team, and under the general guidance of the IT Manager/Administrator, the role of the “IT Support Specialist / Helpdesk” is to support the Association (YMCA Niagara) in addressing and responding to the daily requests from staff for technical assistance. This position is expected to be working in-person, on-site, and occasionally throughout YMCA program/office locations to provide technical support. Access to vehicle is needed to perform job duties.
Requirements
- Minimum 2 year college diploma in either Computer Systems Technician, Computer Science,
- Network Administration or related field, and/or equivalent work experience. • Proficiency in Microsoft Office 365, VPN, Mobile Devices, Ticketing Software, Active Directory, and Video Conferencing Tools.
- Upon hiring, a clear and satisfactory criminal reference check inclusive of the vulnerable sector search (CRC VSS) issued for the YMCA of Niagara.
COMPETENCIES
Problem Solving
Identifies an issue and works towards a solution
Relationship Building and Collaboration
Builds positive interactions both internally and externally to achieve work related goals
Communication
Communicates in a thorough, clear, and timely manner and supports information sharing and goal achievement across the YMCA
Service Orientation
Deliberately identifies and creates opportunities to enhance everyone’s YMCA experience
Integrity
Demonstrates responsible behaviour and maintains high ethical standards
Additional
BENEFITS
YMCA Health/Dental and Pension benefits after 3 month probation and a YMCA Membership
Interested applicants are invited to submit a cover letter and resume by 4pm on August 9th, 2024.
