Front Desk Security/Concierge #8986
Diamond Property Services
This position serves condominium residents by providing information and services. Self-motivated, outgoing, detail oriented, customer service and customer focused individual with excellent interpersonal, communication, and organizational skills including e-mailing, identifying and organizing resources to provide exceptional service expected by residents.
***Must have a valid Ontario Security Licence + Valid CPR & First Aid Certificate in order to apply
Position reports to: Supervisor, Service Managers
Additional
Position Responsibilities:
- Identifies and clarifies residents’ needs and desires; answers questions; gives directions and instructions; develops inventories of services.
- Manages and screens messages.
- Works independently, with minimized supervision.
- Assists in investigations, tape/log reviews for any unusual incidents.
- Helps Property Manager with any special requests, i.e. administrative work, mailings, etc.
- Demonstrates excellent customer service, communication and time management skills.
- Monitors Emergency Response System.
- Greets and directs residents, guests and invitees.
- Monitors and controls Electronic Security Control Systems.
- Responds to emergency situations in a timely and efficient manner
- Monitors and controls access to the building.
- Maintains daily log, records and forms.
- Resolves and follows-up on all complaints/issues.
- Maintains a safe and secure environment throughout the building/property(s).
- Improves services by obtaining and evaluating resident observations opinions, and criticisms.
- Maintains guest privacy and organization reputation by keeping information confidential.
- Updates job knowledge by participating in educational opportunities, maintaining personal networks.
- Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Follows safety and access control procedures and maintains a safe work environment.
Operating Skills, Knowledge and Abilities:
Special Requirements:
Ability to lift 30 – 50 lbs; Work in an upright standing position for long periods of; Walk and climb stairs; Ability to detect auditory and/or visual emergency alarms; Communicate, receive and exchange ideas and information by means of the spoken and written word; Ability to quickly and easily navigate the property/building as required to meet the job functions; Ability to work extended hours and weekends based on site requirement. Ability to respond to emergencies in a timely manner.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Required Skills and Personal Qualities:
- Professional and approachable
- Strong communication and interpersonal skills
- Customer-focused with a positive attitude
- Conflict resolution and de-escalation abilities
- Calm under pressure with sound judgment
- Observant with strong attention to detail
- Reliable, punctual, and accountable
- Organized and able to multitask
- Discreet and maintains confidentiality
- Team player who can work independently
- Computer proficient (Microsoft Office and email)
