ASG Bilingual Roadside Assistance Representative #8636
Foundever
As a full-time, work-from-home, bilingual Customer Support Representative, you will work with our incredible Roadside Assistance team to quickly and efficiently dispatch roadside assistance services to our members in difficult and stressful situations. They may be stranded on a busy highway, in the middle of an intersection, or alone late at night in an empty parking lot.
With empathy, reassurance, and a sense of urgency, you will ensure they are safe, determine their exact location using mapping software, and quickly dispatch an authorized service provider to assist them. Your calm, soothing voice and positive attitude make all the difference, and their gratitude is your reward.
Qualifications
- Strong oral and written communication skills in French and English
- You currently reside in Canada
- High school diploma or equivalent
- You must have at least three (3) months of professional experience in the field of customer service
- Knowledge of MS Office 365, MS TEAMS and a Microsoft Windows environment
- Able to navigate multiple systems and have an understanding of google maps or similar programs.
- Flexibility to work varying shifts including nights, evenings and weekends.
- Problem solving, empathy, adaptability and reliability. A desk, a comfortable chair, access to a quiet workspace at home, high-speed internet and the ability to connect your internet modem to the equipment we provide.
- Tower, Mouse and keyboard provided. Candidates supply monitor and noise counseling headset
Work with us and enjoy
With the price of gas on the rise, there is no better way to relieve the stress of the day than to work from the comfort of your own home. The benefits are multiple: saving time, money and respecting the environment.
Don't have the equipment to do the job? Don't worry, we'll send you what you need.
A sense of community, working with like-minded people and emphasizing engagement and recognition of our associates.
Paid, hands-on training in a virtual classroom setting, as well as job-specific continuing education.
Company benefits include medical, dental, life and vision insurance, company-matched RRSP contributions, paid vacation, complimentary roadside assistance, EAP and wellness program.
About Assistance Services Group
Assistance Services Group (ASG), a Foundever Group company, is committed to building positive, lasting relationships with our clients’ customers, employees, and citizens. We provide enterprise-wide services that meet the needs of a wide range of industries, including automotive, healthcare, insurance, and legal. But no matter the industry, our goal remains the same: to provide timely assistance and information when it matters most. Whether it’s a car breakdown in the middle of nowhere or a child’s fever in the middle of the night, we pride ourselves on being there 24/7 with fast, professional, and experienced help.
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Foundever is committed to global ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for an opportunity with us and require accommodation during the recruitment and selection process, please be sure to communicate your needs to your recruiter. Any information shared will be treated confidentially and will only be shared for the purpose of providing a positive and accessible candidate experience.
To Apply Directly: Please submit your application using this link:
