Intuit French Bilingual Customer Service Representative #8637
Foundever
French Bilingual Customer Service Representative
Sykes and Sitel are now Foundever™. At Foundever, we deliver leading CX solutions to global industry clients that offer their consumers an array of products including customer service, technical support and warranty options. You will find our call center jobs surprising. All our calls are inbound calls only – no cold calling. We invest in our people by providing paid training along growth and development opportunities. 84% of our management are promoted from within.
Location Requirements: Must legally reside Canada.
Core Responsibilities
- Handle inbound service calls in both French and English
- Understand and strive to meet or exceed metrics while providing excellent customers service
- Drive customer satisfaction through voice, chat, and email communications
- Navigate through multiple systems
Equipment and Internet Requirements
- Internet Speed - 5.0 Mbps download speed and 5.0 Mbps upload speed
- Home router with wired link to PC
- Desktop computer with Windows 10 (Apple/Mac, Tablets, Winbooks, Smart devices, Chromebook and
- Android systems are not compatible)
- 19" Dual Monitors
Qualifications
- You can speak and write both French and English fluently
- You are 18 years of age or older
- You have a high school diploma (or GED equivalent)
- You can pass a criminal background check
- You are eager to advance your career with a reliable company
- You work well with a team or independently
- You are able to commit 40 working hours per week
- You have a minimum of 6mth customer service or call center experience
- Accounting and payroll experience a plus
Work with Us and You'll Enjoy
- $20 per hour
- Hands-on paid training
- Full-time training and part-time or full-time available after
- Work from home benefits include saving time, money and the environment
- Benefits including medical, dental, life and vision insurance, company matched RRSP contribution, and generous paid time off
About Assistance Services Group
Assistance Services Group (ASG), a Foundever Group company, is committed to building positive, lasting relationships with our clients’ customers, employees, and citizens. We provide enterprise-wide services that meet the needs of a wide range of industries, including automotive, healthcare, insurance, and legal. But no matter the industry, our goal remains the same: to provide timely assistance and information when it matters most. Whether it’s a car breakdown in the middle of nowhere or a child’s fever in the middle of the night, we pride ourselves on being there 24/7 with fast, professional, and experienced help.
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Foundever is committed to global ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for an opportunity with us and require accommodation during the recruitment and selection process, please be sure to communicate your needs to your recruiter. Any information shared will be treated confidentially and will only be shared for the purpose of providing a positive and accessible candidate experience.
To Apply Directly: Please submit your application using this link:
