Bilingual Customer Service Representative #8638
Foundever
At Foundever, we deliver world-class CX solutions built on integrity, collaboration, and excellence. We manage inbound customer service and technical support calls, ensuring a seamless experience for our customers. With 84% of our executives promoted from within, we prioritize transparency, respect, and employee growth. Join a team committed to career development and fostering a culture that values the contribution of every team member.
Location Requirements: Legally reside in Canada
Main responsibilities
- Handle incoming customer service calls
- Understand and aim to meet or exceed metrics while providing excellent customer service.
- Ensure customer satisfaction through voice, empathy and helpful solutions.
Continuing education and skills developmentQualifications - Excellent listening and communication skills, both written and oral
- Ability to multitask and navigate screens effectively while assisting the customer.
- Must be over 18 years old
- High school diploma (or equivalent)
- Must pass a background check.
- Quiet, distraction-free workspace
- Work with us and you will benefit
- Practical training, fully paid
- The advantages of working from home: saving time, money and respecting the environment
- Benefits such as medical, dental, life and vision insurance
- Employee Assistance Program EAP
- RRSP with company contribution
- Discounts for employees
- Referral Bonuses
Equipment and Internet Requirements
- Internet speed of 5.0 Mbps download and 5.0 Mbps upload
- Noise Cancelling Headphones
- Independent monitor
To Apply Directly: Please submit your application using this link:
About Foundever™
Foundever™ is a global leader in customer experience (CX). With 170,000 associates worldwide, we are the team behind the best experiences for 750+ of the world’s largest brands, from Fortune 500 companies to local startups. We know that every action, no matter how small, has a meaningful impact. Our employees savor the small moments and celebrate the big wins with our customers and each other. We power over 9 million customer conversations every day in 60+ languages and across 45 countries.
EEO
Foundever is committed to global ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for an opportunity with us and require accommodation during the recruitment and selection process, please be sure to communicate your needs to your recruiter. Any information shared will be treated confidentially and will only be shared for the purpose of providing a positive and accessible candidate experience.
