Concession Stand Attendant #9000
Pepper & Thyme
Pepper & Thyme specializes in Jamaican fusion catering for unforgettable moments – Authentic Caribbean flavours made with love for your weddings, corporate events, and family celebrations.
Learn more about us: pepperthyme.ca
Position Summary
Support friendly, efficient day-to-day service at the Pepper & Thyme concession, including customer service, POS, stocking, food holding/service, cleaning and shift readiness.
Key Responsibilities
● Greet customers warmly, take orders accurately and communicate menu options, pricing and wait times.
● Operate POS/cash transactions accurately when assigned and follow reconciliation procedures.
● Assemble/serve approved concession items and maintain safe hot/cold holding practices.
● Stock beverages, packaged snacks, condiments, utensils, packaging and grab-and-go items.
● Maintain clean counters, equipment and service areas throughout the shift; complete assigned opening/closing tasks.
● Complete or assist with temperature, cleaning, inventory and waste records as assigned.
● Support peak-period line flow, staged items and quick service during games, tournaments and events.
● Answer basic ingredient/allergen questions only when confident; refer uncertain or severe-allergy questions to an owner/lead.
● Report customer concerns, food safety issues, equipment concerns, injuries or hazards promptly.
Skills & Qualifications
● Friendly, reliable and comfortable working directly with customers.
● Able to work efficiently during busy periods and follow procedures accurately.
● Food-service, retail, concession or POS experience is an asset.
● Food Handler Certification is an asset and may be required for certain duties.
● Able to stand for extended periods and perform routine stocking/cleaning duties.
What Success Looks Like
● Reliable attendance and clear communication.
● Warm, professional customer/team interactions.
● Safe, clean and organized work habits.
● Ability to follow Pepper & Thyme procedures and escalate concerns promptly.
● Willingness to learn and support the team during changing service demands.
Pepper & Thyme values respectful, reliable and inclusive teamwork. Role duties may be adjusted reasonably based on location, event needs, approved equipment and employee training.
