Tourism Counsellor – #6490 – S
Niagara Gateway Information Centre
The Niagara Gateway Information Centre`s mission is to educate, inform and showcase the beauty of the Niagara Region to visitors, through our highly trained local tourism counsellor. We serve all 4 Corners of the Niagara Region and represent all 12 municipalities. Our Information Centre Kiosk serves as a vital resource to thousands of annual visitors who rely on our local guides to provide them with knowledgeable guidance as they explore all that the Niagara Region has to offer.
- Develop knowledge of local and regional attractions, events, businesses, services, and products
- Welcome visitors in a warm, friendly, professional manner (well-dressed and groomed)
- Encourage visitors to experience aspects of our region
- Set-up displays and brochure racks in an organized, neat and accessible manner
- Manage diverse concerns, interests, and needs of tourists and contacts in a positive manner
- Collect statistics, write reports and maintain routine information and centre cleanliness
- Work on other assigned tasks and special projects as needed
- Well-developed enthusiasm and interest in promoting tourism
- Excellent communication skills and personable image
- Good customer service skills and organizational skills
- Ability to assist visitors in a friendly, cheerful manner
- Interest in developing personal knowledge of the local area and travel experiences
- Knowledge of some attractions, festivals, and events
- Being both a team player and able to work independently and create work during slow times
- Diploma or working towards Tourism career preferred
- Aptitude for selling, exemplary sales skills and customer-oriented approach
- Ability to work under pressure
- Sales and marketing experience are an asset
- Monetary transaction skills
- Proven research, organizational and time management skills
- Resourcefulness, confidence, and enthusiasm
Other Preferred Experience:
- Knowledge in local areas
- Experience in customer service
- Personal travel experience specifically in the local region
- A second language is an asset
- Computer skills
- IT skills an asset