Customer Account Representative – #4501 -S
Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions-underpinned by the world’s largest delivery network-Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenturex drives innovation to improve the way the world works and lives.
- Deliver continuous, rapid-fire innovation and new business capabilities
- Assist customers and exceed expectations in a way that also complies with best practices
- Demonstrate empathy to customers concerns through multiple channels including email, web-chat and telephone
- Maintain high customer satisfaction ratings and service level agreements
- Give back to the community supporting local causes and volunteer efforts
- Excellent listening and interpersonal skills
- Superior writing skills
- Good computer skills
- Familiarity with online advertising products
- Experience using social media
- Completion of high school diploma or equivalent
- Detail oriented
- Ability to work independently and exercise good judgement
- Ability to adapt to quickly changing situations
- Dedication to continuous improvement and customer service excellence
Here are a few benefits you can expect when working with a rock start team at Accenture:
- Sign on bonus of $500.00
- Shift premiums for evening, weekend and handling bilingual customer inquiries via email, web-chat and/or calls
- Full time positions scheduled up to 44 hours per week. Typically shifts are not lowered below 35 hours per week unless on a voluntary basis
- Permanent with full benefits after 6 to 12 months of strong performance
- Annual merit increases and bonuses based on performance of company and individual
- Free onsite parking
- Spacious work stations with updated technology platforms and equipment
- Supportive environment to assist with individual success
- Recognition for individual efforts
- Opportunities for continued self-development with access to extension online courses
- Professional development attending comprehensive paid training from 2 to 8+ weeks upon hire
- Complimentary coffee, tea and hot chocolate bar
- A sense of community! We pride ourselves on our inclusive, open and engaging work environment
All interested applicants must apply directly to Accenture by clicking here:
https://www.accenture.com/ca-en/careers/work-we-do-operations
