Hospitality Manager – #4759 -S
Job Developer:
Karen Cake
London Born Winery
London Born Winery is actively seeking a Hospitality Manager. The successful candidate will be accountable for the growth and the performance of the Retail Store, the Bistro and Events. The candidate will coordinate with the chef in terms of food expediting and assist in control of food costs.
Duties:
- Provide customers with an unforgettable wine experience
- Secure and manage corporate events
- Secure and manage wine tours
- Develop the restaurant
- Secure, plan and manage events held at the winery
- Be responsible for housekeeping, including making sure health and safety standards are met
- The hospitality manager will also contribute to the development and implementation of new business strategies for creating or improving processes and procedures to improve corporate performance
- Meet regularly with department heads/facilitate resolution of issues/problems between staff under their supervision
- Responsible for appropriate staff levels to meet requirements of the department
- Liaise with Human Resources in terms of recruitment, hiring, terminations and performance management
- Manage the morale in the department by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers
- Enhance and develop policies, procedures and service systems to meet the goals of the department
- Budget preparation and monitoring of the department P&L
- Monitor financial performance to ensure the department is meeting or exceeding budgetary commitment
- Handle customer inquiries and complaints, which are escalated from the floor level
- Other duties as required
Requirements:
- Previous experience in similar role
- Flexible and able to work various days, evenings, weekends and holidays
- Exceptional customer service skills
- Strong interpersonal & communication skills
- Food Handling certificate
- Smart Serve Certified
- Event management experience
Please apply with cover letter and resume.
