Office Assistant/Dispatcher – #6440 – A
Job Developer:
Karen Cake
A reputable and established service franchise located in Beamsville specializing in the location and repair of underground water leaks is seeking a seasonal, full-time Receptionist/Dispatcher. Monday-Friday; possibly Saturday mornings.
Duties:
- Assist answering a high volume of calls regarding our services during busy season
- Booking service calls
- Schedule service appointments in an efficient, logistical manner to minimize drive time between calls for technicians
- Assist following up on emails; online service requests and voicemails for service
- Update/create new client accounts in Jobber program
- Be the liaison between the customers and technicians
- Work with MS office programs, scheduling program (Jobber), Google maps
- Invoicing: check and proof read invoices before emailing to customers
- Perform other duties as assigned
Requirements:
- Excellent oral and written communication skills
- Comfortable dealing with clients on the phone
- Exceptional customer service skills: able to determine client needs, quote appropriate services and deal with the occasional complaint quickly and accurately
- Past administration, client relationship management and call centre experience preferred
- Attention to detail and proficient typing skills
- Experience with Microsoft Word, Excel, and Outlook
- Quick learner for new software and programs
- Strong time management, organizational and problem-solving skills
Reliable and self-motivated: capable of carrying out responsibilities
in independent situations
Overall knowledge of pools would be beneficial, but not required
Please apply with resume and cover letter.
