Office Administrator/Business Development Manager – #5836 – A

• Assist answering a high volume of calls regarding our services during the busy season
• Book service calls: collect client information and a detailed description of the client’s issue
• Schedule service appointments in an efficient, logistical manner to minimize drive time between calls for technicians
• Assist following up on emails; online service requests and voicemails for service
• Update/create new client accounts in Jobber program
• Be the liaison between the customers and technicians
• Work with MS office programs, scheduling program (Jobber), Google maps and search
• Enter expenses in QuickBooks weekly
• Check credit card entries and confirm match in QuickBooks daily
• Invoicing: check and proof read invoices before emailing to customers
• Support new business development: work with corporate business development team to develop outreach to Canadian insurance providers
• Assist in developing new Prontoforms templates for corporate wide system
• Implement Prontoforms for our office and technicians
• Implement a social media presence and online marketing footprint

• Excellent oral and written communication skills
• Comfortable dealing with clients on the phone
• Exceptional customer service skills: able to determine client needs, quote appropriate services and deal with the occasional complaint quickly and accurately
• Past administration, client relationship management and call centre experience preferred
• Attention to detail and proficient typing
• Experience with Microsoft Word, Excel, Outlook, and QuickBooks
• Quick learner for new software and programs
• Strong time management, organizational and problem-solving skills
• Reliable and self-motivated: capable of carrying out responsibilities in independent situations

Please include a cover letter with resume