Administrative Assistant – #8514 -A
Canadian Leak Detection
We are a Service Franchise company located in Beamsville looking for a part time seasonal Administrative Assistant.
Hours vary Monday-Friday with occasional Saturdays.
- Assist answering a high volume of calls regarding our services
- Booking service calls
- Schedule service appointments in an efficient, logistical manner to minimize drive time between calls for technicians
- Assist following up on emails; online service requests and voicemails for service
- Update/create new client accounts in Jobber program
- Be the liaison between the customers and technicians
- Work with MS office programs, scheduling program (Jobber), Google maps
- Invoicing: check and proofread invoices before emailing to customers
- Perform other duties as assigned
- Excellent oral and written communication skills
- Comfortable dealing with clients on the phone
- Exceptional customer service skills: able to determine client needs, quote appropriate services and deal with the occasional complaint quickly and accurately
- Past administration, client relationship management and call centre experience preferred
- Attention to detail and proficient typing
- Experience with Microsoft Word, Excel, and Outlook
- Quick learner for new software and programs
- Strong time management, organizational and problem-solving skills
- Reliable and self-motivated: capable of carrying out responsibilities
in independent situations - Overall knowledge of pools would be beneficial, but not required