Client Care & Marketing Coordinator – #7802 – A
Custom Sign Lab
Custom Sign Lab is a growing team of like minded individuals helping businesses with their Signage and Branding needs. The main responsibility of our Client Care and Marketing Coordinator is to make the client journey a successful and efficient experience for everyone involved. If you are highly organized, reliable, detail-oriented, enthusiastic and share a passion for an excellent client experience, we encourage you to apply for this position. As all team members do, we expect this person to uphold the core values of the company and contribute to supporting our team in maintaining quality work for our clients.
Core Competencies:
- Strong problem-solving skills, including the ability to recognize and analyze problems and
implement solutions - Excellent attention to detail and well-developed organizational skills
- Ability to prioritize tasks and work with multiple deadlines
- Positive attitude & a good sense of humor
- Comfortable with performing data entry with accuracy
- Ability to bring calm to the chaos
- Strong written and verbal communication skills
- Professional and friendly manner
- Strong work ethic with the ability to work independently and in a team environment
- Ability to work in a creative and constantly changing work environment
Responsibilities:
- Manage phone/email/social media inquiries and occasional walk-ins
- Manage social media accounts (Facebook, Instagram)
- Send client proofs, communicate client feedback, update clients on project status and schedule installations
- Update project status in project management software (Monday.com)
- Book consultations & process phone/email orders
- Prepare estimates, invoices and receive payments
- Ensure office is kept clean and organized
- Manage office supplies and coordinate material orders
- Answer office telephone and tend to all inquiries
- Develop and maintain a CRM system within project management software and keep client
files organized - Assist in development of additional systems to increase efficiency of Team
Required Education, Skills and Qualifications:
- Proficient with G-Suite, Chrome and Quickbooks 2019 + newer
- Proficient with Microsoft operating systems
- Develop a working knowledge of our products and services to be able to answer basic client questions and requests
*Please note: Only those applicants selected for an interview will be contacted. Thank you for your
applications.
Job Types: Part-time/Full-time, Permanent
Salary: $18.00-$22.00 per hour
Schedule:
- Day shift, 20 to 30 hours per week, opportunity to increase in the future
- Monday to Friday
- Flexible working hours and some remote work time may be discussed
Language:
- English (required)
