Customer Care Coordinator #7953 -A
Job Developer:
Meg Yoder
DeSantis Homes
The Customer Care Coordinator assists with all service requirements such as issuing work orders for service technicians and trades, scheduling service appointments with techs, trades and homeowners while ensuring the overall compliance with Tarion guidelines. Customer Care Coordinator provides superior customer service protecting the interest of DeSantis Homes and preventing Tarion intervention wherever possible.
Duties:
- Contact trades to schedule repair requests and ensure repairs are completed by DeSantis Home standards.
- Provide care Technicians with required work orders to complete repairs.
- Supervising and signing off on trades completed work.
- Assist with deficiency claims investigations.
- Updating customer files.
- Key running-providing access to suites for trades.
- Enter deficiencies, complete sign offs, assign work orders to trades using Builder Lynx system.
- Verbally update homeowners regarding their concerns.
- Follow company procedures to both their letter and intent.
- Ensure communications and adequate information flow with team members, techs, and service manager.
- Comply with all required standards including government regulations, Health and Safety standards, procedures, area work instructions, departmental policies and practices and quality standards.
- Complete other tasks as required.
Requirements:
- Min.2 years experience in home building warranty services and/or construction industry.
- Experience interacting with homeowners and trades.
- Strong customer service skills, trouble-shooting capabilities, skilled time management, desire to take initiative and investigative questioning techniques.
- General understanding of Tarion standards and processes.
- Builder Lynx and MS Office.
