Retail Lead – #7057 – S
Forty Creek Distillery Ltd.
Forty Creek Distillery’s Retail Store is looking for a Retail Lead to join their team. The Retail Lead assists in coordinating the retail team and helps support management in the day-to-day operations of the retail store. They will help monitor and supervise employees to achieve goals that contribute to the growth of the organization. The Retail Lead motivates and inspires the team by creating an environment that promotes positive communication and a passion to bring sales growth to the brand. In addition to cash handling and merchandising, this position requires handling and serving alcohol, delivering facility tours, and acting as the Manager on Duty (MOD) when the Retail Store Manager is absent.
Mission
The Retail Lead supports the Retail Store Manager in all Forty Creek Distillery Retail Store operations.
- Works directly with the Retail Store Manager to support day to day operational needs
- Drives sales by responding to customer needs and suggestive selling
- Processes and manages inventory
- Assists with merchandising and visual displays
- Performs store opening and closing duties
- Leads facility tours
- Acts as MOD in absence of Retail Store Manager
- Assists fulfillment lead with e-commerce orders
- Delivers excellent customer service
- Greets and assists customers
- Responds to customer inquiries and complaints
- Assists shoppers to find the goods and products they are looking for
- Processes cash and card payments
- Stocks shelves with merchandise
- Contributes to the growth of the company through a successful team
- Empowers team members with skills to improve their confidence, product knowledge, and communication skills
- Fosters a pleasant working environment that inspires the team
- Coaches and trains team members
- Cultivates a safe working environment and follows all health and safety requirements
- Acts responsibly, at all times, concerning the consumption of any alcoholic beverages
- Ensures store is kept neat and tidy throughout shift
- Becomes familiar with all safety and crime-proofing protocols, including watching for suspect behavior and reporting it as soon as possible
- Stays informed on government regulations regarding the handling of minors, persons appearing intoxicated and suspected third party purchases and acts accordingly, including the recording of such incidents, as directed by the store manager
- Other duties as requested
Experience:
- 3+ years of experience working in retail sales
- 3+ years of experience in customer service
- Keyholder/Assistant Manager experience preferred
- Previous Beverage Alcohol Industry experience is an asset
- Strong leadership abilities and initiative
- Computer literate
Education/Professional Qualifications:
- High School diploma or GED equivalent
- Diploma in management or related field is an asset
- Smart Serve Certification (Retail) required
Skills:
- Must be able to repeatedly lift at least 40 pounds
- Ability to stand/walk for up to 8 hours, and able to frequently push, pull, squat, bend and reach
- Enthusiastic and friendly in nature
- Excellent communication skills, must be comfortable presenting to large groups of people
- Manages competing priorities
- Strong organizational skills
- Adapts to fast-paced environment with changing circumstances
- Positive can-do attitude and desire to make things happen
Technical:
- Comfortable with computers and technology
- Familiarity with Point of Sale Software (ACCEO Smart Vendor)
- Proficiency in Microsoft Excel and Word
- Scheduling and Payroll software (ADP)
Managerial:
- Understands business goals and works closely with key leadership
- Creative problem solving and analytical skills
- Self-starter
- Able to motivate and influence others
Other:
- Availability to work flexible schedule during the week, with full availability for 3 of 4 weekends per month (full-time)
