Retail Staff – #7058 – S
Job Developer:
Paul Robertson
Forty Creek Distillery Ltd.
Forty Creek Distillery in Grimsby is looking to hire part time Retail Staff. The Retail Staff position is responsible for representing the company in a professional and knowledgeable manner, while working toward both the achievement of customer service excellence and sales objectives. In addition to cash handling and merchandising, this position requires handling and serving alcohol, as well as providing tours of the facility.
Duties:
Retail Store Operations:
- Processes cash and card payments
- Stocks shelves with merchandise
Customer Service:
- Provides customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Assists shoppers to find the goods and products they are looking for and suggestively sells
Health and Safety:
- Keeps store neat and tidy throughout shift
- Stays familiar with government regulations regarding the handling of minors, persons appearing intoxicated and suspected third party purchases and acts accordingly, including the recording of such incidents, as directed by the store manager
- Adheres to systems in place to protect company inventories and cash assets, including daily bank deposits, daily balancing of receipts & float, daily balancing of credit & debit transactions as directed
- Becomes familiar with all safety and crime-proofing protocols, including watching for suspect behaviour and reporting it as soon as possible
- Acts responsibly, at all times, concerning the consumption of any and all of Campari’s portfolio of products, and any and all forms of alcoholic beverages
Distillery Tours & Tastings:
- Facilitates guided tours of the Distillery, including informing guests on the production of Canadian whisky, our assortment of products and answering any questions or concerns
- Guides the tasting experience for Distillery visitors
- Keeps the fridge fully supplied with chilled products for tastings
Other Duties:
- Assists management with other duties based on business needs
- Assists e-commerce fulfillment coordinator with e-commerce orders
Requirements:
- 1+ years of customer service and/or retail experience
- Cash handling experience
- Experience guiding tours is an asset
- Experience in alcohol industry is an asset
Education / Professional Qualifications:
- High school diploma or GED equivalent
- Smart Serve Certification (Retail) required
Functional Skills:
- Must be able to repeatedly lift at least 40 pounds
- Ability to stand/walk for up to 8 hours, and able to frequently push, pull, squat, bend and reach
- Able to retain facts about the facility and products and deliver them in a captivating way
- Enthusiastic and friendly in nature
- Excellent communication skills, must be comfortable presenting to large groups of people
- The ability to put himself/herself in the “consumer’s shoes”, understanding their current needs and anticipating the future ones
- Insight generation and application abilities
Technical:
- Familiarity with Point of Sale Software (ACCEO Smart Vendor)
Other:
- Demonstrated ability to communicate positively and work effectively with others
- Proactive, well organized and be able to demonstrate attention to detail
- Customer service skills and customer relationship management
- Must be a person of high integrity and commitment, with a strong work ethic
- Variable work schedule (part-time)
- Full availability for weekends
