Online Shopping & Technical Specialist – #6931 – A

Online Shopping (Primary Duty)

• Participate in development of the online shopping future state design; initially for the eBay Marketplace
• Collaborate with project leadership to pilot the eBay online shopping service
• Conduct product research to ensure competitive pricing
• Assist with the exploration of other platforms such as Poshmark and Shopify
• Manage ongoing day-to-day online shopping operations (i.e., Facebook Marketplace, Instagram, Amazon Books, and eBay) including: product selection/preparation, product photography, posting new product, customer inquiries/service, sales/revenue tracking and recording, curb-side pickup and shipping services; this will most likely account for 50% of your work week’s hours
• Build capacity for online shopping by providing volunteers and staff: orientation, training, supervision coaching, and recognition for their support
• Assist with the development and implementation of the Online Shopping Marketing Plan
• Meet data collection, analysis, and reporting requirements consistent with GBF’s impact measurement and management process

Website Support

Under the direction of the Finance/Admin Coordinator, and with the support of GBF’s web hosting contractor, this role will involve the following:

• Collaborate with the CEO, Director of Programs, and Retail Management to ensure web content is aligned with GBF’s strategy and up to date
• Provide support for ongoing maintenance to ensure effective website functionality and performance
• Ensure that the website is protected by: a) enabling the appropriate security measures, and b) conducting regular tests as required
• Collaborate with all staff and management to ensure that the website: a) aligns with brand strategy, b) meets GBF’s standards, and c) is in full compliance with relevant laws and regulations
• Improve the user’s website experience regularly and recommend strategies to grow GBF’s subscriber base and web traffic metrics

Raiser’s Edge Data Management Support

• Under the direction of the CEO and Finance/Admin Coordinator, support Raiser’s Edge functionality as needed, e.g., processing of donations and accurately recording data in the Raiser’s Edge database (a customer relationship and donation management software application)

• Engage in ongoing training to attain advanced skills in the application of Microsoft Office, Raiser’s Edge and other applications as required
• Strong understanding of online retail applications
• Prior experience with Raisers Edge software is an asset
• Strong knowledge of SEO and website maintenance
• Ability to multi-task and prioritize

Role Expectations:

• Demonstrate a high level of professionalism and integrity, promoting GBF Community Services’ community spirit and mission
• Work effectively with a diverse group of individuals, including staff, volunteers, and customers – either independently with minimal supervision, or applying a collaborative team approach
• Display a positive attitude, work hard, and take the initiative to continually improve GBF’s level of service
• Demonstrate excellent time management skills in a fast paced, dynamic environment
• While prioritizing and/or multi-tasking, pay attention to detail and accuracy
• Maintain strong, professional, interpersonal verbal and written communication at all times
• Adhere to all GBF policies and procedures and ensure that others do the same
• Promote and foster an environment in which proactive thinking and creativity are encouraged and rewarded

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.