Online Shopping & Technical Specialist – #6931 – A
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Grimsby Benevolent Fund (GBF)
The Grimsby Benevolent Fund (GBF) Community Services is a not-for-profit social enterprise located in Grimsby Ontario. Our mission is to meet our clients’ basic needs and promote wellness throughout our community, while providing a safe and rewarding environment for our Board, staff and volunteers. We expect all of our employees to be committed to achieving our mission.
Position Overview
The role of this position is to support GBF’s efforts associated with online shopping, website management and Raiser’s Edge administration.
Online Shopping (Primary Duty)
- Participate in development of the online shopping future state design; initially for the eBay Marketplace
- Collaborate with project leadership to pilot the eBay online shopping service
- Conduct product research to ensure competitive pricing
- Assist with the exploration of other platforms such as Poshmark and Shopify
- Manage ongoing day-to-day online shopping operations (i.e., Facebook Marketplace, Instagram, Amazon Books, and eBay) including: product selection/preparation, product photography, posting new product, customer inquiries/service, sales/revenue tracking and recording, curb-side pickup and shipping services; this will most likely account for 50% of your work week’s hours
- Build capacity for online shopping by providing volunteers and staff: orientation, training, supervision coaching, and recognition for their support
- Assist with the development and implementation of the Online Shopping Marketing Plan
- Meet data collection, analysis, and reporting requirements consistent with GBF’s impact measurement and management process
Website Support
Under the direction of the Finance/Admin Coordinator, and with the support of GBF’s web hosting contractor, this role will involve the following:
- Collaborate with the CEO, Director of Programs, and Retail Management to ensure web content is aligned with GBF’s strategy and up to date
- Provide support for ongoing maintenance to ensure effective website functionality and performance
- Ensure that the website is protected by: a) enabling the appropriate security measures, and b) conducting regular tests as required
- Collaborate with all staff and management to ensure that the website: a) aligns with brand strategy, b) meets GBF’s standards, and c) is in full compliance with relevant laws and regulations
- Improve the user’s website experience regularly and recommend strategies to grow GBF’s subscriber base and web traffic metrics
Raiser’s Edge Data Management Support
- Under the direction of the CEO and Finance/Admin Coordinator, support Raiser’s Edge functionality as needed, e.g., processing of donations and accurately recording data in the Raiser’s Edge database (a customer relationship and donation management software application)
- Engage in ongoing training to attain advanced skills in the application of Microsoft Office, Raiser’s Edge and other applications as required
- Strong understanding of online retail applications
- Prior experience with Raisers Edge software is an asset
- Strong knowledge of SEO and website maintenance
- Ability to multi-task and prioritize
Role Expectations:
- Demonstrate a high level of professionalism and integrity, promoting GBF Community Services’ community spirit and mission
- Work effectively with a diverse group of individuals, including staff, volunteers, and customers – either independently with minimal supervision, or applying a collaborative team approach
- Display a positive attitude, work hard, and take the initiative to continually improve GBF’s level of service
- Demonstrate excellent time management skills in a fast paced, dynamic environment
- While prioritizing and/or multi-tasking, pay attention to detail and accuracy
- Maintain strong, professional, interpersonal verbal and written communication at all times
- Adhere to all GBF policies and procedures and ensure that others do the same
- Promote and foster an environment in which proactive thinking and creativity are encouraged and rewarded
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.