Retail Manager (Not for Profit) – #6846 – A

Leadership, Accountability & Human Resources

• Set goals and objectives in alignment with GBF’s business strategy, mission, vision and values
• Identify, explore and implement approved, innovative approaches to increase retail revenue, such as: a) an e-shopping platform on our website to enable online shopping, and b) targeting high-end customers for specialty/vintage merchandise sales
• Identify, explore and oversee the implementation of approved technology and communication channels to improve merchandise advertising and sales efforts
• Develop the Retail budget (i.e., retail revenue targets and operational expenses), plus ensure effective management and reporting of the budget
• Be a positive, professional, leadership role model for all employees, volunteers, donors, clients, and/or customers by demonstrating:
  • respect and compassion towards everyone;
  • effective interpersonal communication;
  • excellent customer service skills;
  • equitable problem solving, and team spirit
• Serve as the immediate supervisor for the Retail Assistant, Receiving/Warehouse Coordinator, plus other direct reports
• Recruit, train and coordinate a diverse group of volunteers to cover daily human resource requirements
• Ensure volunteer birthdays, sympathy cards, etc. are distributed as necessary, and recognize individuals for their exceptional contributions and efforts
• Participate in relevant professional and marketing events as a representative of GBF
• Act as the lead contact person for outside retail business partners (e.g., Millionaire’s Daughter) to solicit and accept donations
• Negotiate and/or approve vendor agreements
• Meet data collection, analysis and reporting requirements in a manner consistent with GBF’s impact management process

Operations

• Be responsible for day-to-day operations of all Operations departments, i.e., 40 Elm St Retail Store, Receiving, and Warehouse plus retail operations at the HUB
• Seek ways to improve operational efficiency, effectiveness and profitability
• Monitor competitive market environments (merchandise pricing and practices) to make changes to GBF’s retail operations as needed
• Manage the retail portion of GBF’s website: assess and update general Retail Store content; advertise special retail sales events, donation drives, awareness campaigns, etc.
• Ensure Workplace Health & Safety requirements are met, and documentation is filed
• Ensure proper merchandise pricing, branding, restocking and inventory is conducted
• Provide monthly reports to the Board of Directors regarding retail activities
• Maintain housekeeping of the store and surrounding areas – internally and externally
• Ensure routine facility cleaning requirements are maintained satisfactorily by the outside contractor, as well as annual building maintenance

Logistics

• Set up effective systems to effectively and efficiently manage receiving, intake, sorting, merchandising and sale of donated items
• Oversee the recycling program
• Ensure goods received, and services delivered, meet or exceed organizational quality standards
• Ensure safety, security and protection of GBF property
• Ensure staff and volunteers in the retail, receiving and warehouse areas are in compliance with GBF policies, procedures and Workplace and Occupational Health and Safety standards

Miscellaneous Role Requirements

• Perform other duties as assigned by the Chief Executive Officer and or Governing Board
• Regularly lift and/or move objects up to 20 pounds; frequently lift and or move objects up to 50 pounds, and occasionally lift and or move objects that weigh more than 100 pounds with assistance as needed
• Required to work some Friday evenings and Saturdays, as agreed to by the Chief Executive Officer

• Experience with Microsoft Office, plus strong technical skills/experience to introduce and maintain a digital retail environment at GBF
• Demonstrates strong leadership, is accountable and results oriented, with superior attention to detail and
  accuracy
• Role model and a team player with the ability to work with a diverse group of individuals, including volunteers and clients of GBF
• Demonstrates creativity and a desire to innovate to achieve continuous improvement and greater impact in our community; has a positive can-do attitude
• Thrives in a fast paced environment, with excellent time management skills and the ability to prioritize and multi-task
• Good verbal and written communication skills

To be considered, please submit your resume and cover letter, including salary expectation, no Later than April 30, 2021, to:

• Irene Podolak, President

GBF Community Services thanks all individuals who apply for this position and will only contact candidates who are selected for an interview.