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Customer Success Agents – #7149 – S

Job Developer:
Paul Robertson
  • Full Time
  • Niagara
  • Posted on August 25
  • This position has been filled.
  • Wage: Living Wage
  • Job ID: 7149
Intuitive Shipping Inc.

Intuitive Shipping Inc.

Intuitive Shipping Inc. is expanding our Customer Success team! If you love logic puzzles, interacting with people (virtually), and enjoy puns, this is the role for you.

Our Customer Success Agents play a critical role in ensuring an efficient and successful onboarding journey for our customers.

Duties:
  • Assisting with general inquiries of the function of the Intuitive Shipping, Smart Boxing, and Automate Shipping Profiles apps
  • Acquiring a general basic knowledge of the functions of supported platform shipping functions
  • Answering troubleshooting questions to assist with setting up shipping rates, identifying technical issues, and problem-solving with merchant-defined logic
  • Providing web conferencing support with screen sharing to provide demonstrations of the Intuitive Shipping platform and to assist with technical support in a closed environment
  • Provide follow-up messaging with previously assisted clients/merchants to provide ongoing support, build relationships with the merchants, and build support for the app
  • Laughing at the continuous supply of jokes in our internal chats and responding in-jokes where pertinent.

Additional Info:

  • Due to the Covid-19 Pandemic, we are currently a remote organization.
  • Regular work hours are Monday-Friday, 12-8 EST, with some weekends required. During the training period, work hours will be - Monday-Friday, 9-5 EST.
  • Competitive starting salary, above the living wage in Niagara with a $4K increase after training
  • Medical & Dental benefits
  • Supportive work environment
  • Tremendous room for growth

Upcoming Events

Oct 11
9:00 am - 11:00 am Event Series

Online Health and Safety Certification

Oct 18
9:00 am - 11:00 am Event Series

Online Interview Skills Workshop

Nov 1
9:00 am - 11:00 am Event Series

Online WHMIS Certification

Nov 8
9:00 am - 11:00 am Event Series

Online Health and Safety Certification

Nov 15
9:00 am - 11:00 am Event Series

Online Interview Skills Workshop

View Calendar

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To schedule an appointment with one of our Employment Advisors or use our resource area, please contact us by phone or email at any of our 3 locations.

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249 St. Catharine St.
Smithville, ON

905-957-9675

In light of the continued concerns we are facing as a community related to COVID-19, the Employment Help Centre (EHC) continues to update and make ongoing and necessary changes to our services. The EHC continues to provide in-person and virtual appointments to minimize person-to-person contact and ensure all visitors feel safe and comfortable in our space.

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