Service Technician – #4604 – L
Philbrick Farm & Garden Equipment
Philbrick Farm & Garden Equipment is a locally owned business providing sales & service of outdoor power equipment for homeowners, landscape contractors & farms. We pride ourselves on selling premium products and servicing everything that we sell. Alongside world leading manufacturers like STIHL, Cub Cadet & Toro, we strive to provide quality, dependability and an exceptional experience at the time of purchase & after the purchase.
We are actively seeking a Service Technician. This position offers full time hours, Monday to Friday from 8am-5pm.
Target Responsibilities:
- Repair and maintain small engines, large lawn equipment, mowers, tillers, and other related vehicles and equipment
- Responsibilities include diagnosing small engine problems, maintaining shop area cleanliness, and collecting and disposing of trash
- Clearly explain (if called upon) to the customer’s satisfaction the diagnosis and repair of the machine in question
- Continually seek both technical and product training when available
- Demonstrate accuracy and thoroughness, improve and promote quality, and monitor own work to ensure quality
- Observe all safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly
- Treat management and other employees with respect and contribute to building a positive team spirit
- Follow instructions and promptly respond to management direction
- Work with integrity, always upholding company values
- Perform related responsibilities/account abilities as required or directed
Daily Duties and Responsibilities:
- Begin each workday with a positive attitude
- Work to develop a sense of “team” in the service department and across other departments
- Repair or overhaul small engines and related mechanical or structural parts for a variety of equipment types
- Perform repairs within the time parameters as established by billed time with proper diagnosis
- Maintain an orderly and clean work area; assist in keeping the entire shop orderly and clean
- Collect and dispose of trash
- Establish and maintain a positive working relationships with employees, vendors and customers
- Finding solutions, using parts listings, and ordering & picking necessary parts
- When called upon or when the need is seen, greet customers, answer phones and provide parts/sale support
- Respond promptly to customer needs and manage difficult customer situations
- Completely fill out work order including necessary parts & labour as well as comments on invoice
Weekly Duties and Responsibilities:
- Study and review all relevant product repair updates
- Inspect, clean and maintain all equipment used
- Report any faulty equipment or hazards to the shop supervisor
- Meet with supervisor to discuss the weekly repair trends, comebacks and service problems
Monthly and Quarterly Duties and Responsibilities:
- Meet with supervisor to discuss and review individual performance
- Attend vendor approved training as required
- Must continually be able to lift and handle heavy loads up to 70 lbs.
- Must have good eyesight (correctable to 20/20) and normal hearing for diagnostics and troubleshooting equipment
- Have own tools
- Have good initiative & positive attitude and can work well in a team environment
- Previous experience with diagnosing & repairing small engines required
- Experience diagnosing & repairing outdoor power equipment steering, drive & mower components an asset
- Ability to use a computer required. Training for looking up parts & writing work orders & invoices will be provided
Please apply with cover letter and resume.
