Quantum and Pride Product Support Technician – #4444 – S

• Adhere to Standard Operating Procedures (SOP’s)
• Follow and complete prioritized duties
• Assist in trouble-shooting Quantum Rehab and Pride products and provide technical support for all providers
• Enter orders and data via the telephone, web, and faxes
• Report all service complaints that can be deemed as a Quality concern to the Regulatory and Compliance team (injury, property damage, etc.)
• Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
• Focus on continuous improvement, and consistently demonstrate good business judgement
• Work effectively with all Pride departments to exceed internal and external expectations
• Pride retains the discretion to modify duties and/or assign other duties as necessary

Must be a team player, professional, detail-oriented, and honest

Must have the ability to:

• Multi-task, problem-solve, and prioritize in a fast-paced working environment
• Use hand tools and standard power tools
• Read and comprehend work instructions

Must have:

• Relentless drive to achieve advancement and continuous improvement
• Basic working knowledge of Microsoft Office Word and Excel
• A willingness to learn and/or adapt to new work methods
• Excellent telephone etiquette skills
• Excellent verbal and written communication skills

Preferred Skills:

• Working knowledge of Oracle
• Strong Microsoft Office Skills
• Pride product knowledge
• Pride parts knowledge

Preferred Experience

• At least 1 year of experience in technical service and/or call center environment
• At least 1 year of experience in mechanical and/or electrical field
• At least 1 year of experience in an environment supporting design, manufacturing, or technical processes
• Current or previous successful employment experience with Pride Mobility Products Company

Required Education: 

• High School Diploma or equivalent

Preferred Education

• Degree in an electronic, technical or biomedical related field

• Health and Dental benefits upon successful completion of 90-day probationary period
• RRSP matching program upon successful completion of 90-day probationary period