Manager of Client Services – #8415 – A

Key Accountabilities/Activities:

• Recruitment, Training, management and support for all volunteers.
• Initial intake of new client referrals; work with Program and Education Manager or designate to assess client needs and home environment
• Volunteer matching with clients, in conjunction with other team members as appropriate.
• Ongoing follow up and review of all volunteers to ensure quality of service is of the highest caliber.
• Provide statistical reports as required for the Executive Director.
• Present to the public on the organization’s programs as required.
• Lead the Legacy program by training of Legacy volunteers, and supporting the Legacy process.

• Community College Volunteer Management Certificate or equivalent; a minimum of 3 years’ experience in volunteer management, or a combination of education and experience that is commiserate with the position.
• Palliative Care knowledge and experience considered an asset.
• Excellent verbal and written communication skills.
• Demonstrated professional behaviour that promotes team cohesion.
• Demonstrated ability to adapt to new situations.
• Demonstrated emotional intelligence (EI), compassion, and ability to self-regulate.
• Ability to carry out public speaking to community and volunteer groups as required in the role.
• Strong computer skills including fluency with MS Word, Excel, PowerPoint.
• Proficient computer skills to learn the specifics of the volunteer database; to be able to collect, track, document and analyze data with the Executive Director.
• Demonstrate excellent management and organizational skills in documentation and records management.

Other

• Must be willing to enroll and complete Hospice Palliative Care Ontario training program (online).
• Possess their own car to attend client assessments and other business of the organization on demand; submit a monthly mileage report for reimbursement.

Please apply with cover letter, resume and a minimum of three references.