Cosmetician – #5983 – S

Sales Expectations

• Promote sales of cosmetic products; provide information on new or existing products and services; demonstrations
• Maximize sales and awareness of promotional programs
• Identify customers’ needs and sells through demonstration and education
• Provide superior customer service and consultative services demonstrations
• Promote sales through encouraging customers to participate in the PC Optimum program
• Ensure prestige and derm brands are tracked and that daily targets are achieved
• Seek out development ie: through workshop/education sessions to ensure product knowledge is current
• Introduce and promote Assisted Selling to customers

Customer Service

• Promote a positive environment for customers and coworkers
• Provide superior customer service, consultations, demonstrations (ie: make-up applications, skin care consultations, and fragrance demonstrations)
• Build customer loyalty through follow up and repeat business
• Resolve customer complaints within guidelines
• Use tools and resources provided to demonstrate expertise, to build customer loyalty, and to grow sales

These tools include but are not limited to: beautyRX Derm Tools: Moisture Checker and Video Microscope, Assisted Selling and eClienteling through iPad, vendor or corporate gift with purchase items, PC Optimum points program, samples, corporate offers, Cosmetics and Makeup Brushes for application on Customers, etc.

• Actively use eClienteling to provide superior customer service and maximize sales, and to help reach department targets on all eClienteling metrics
• Actively promote and book appointments for in-Store events

General

• Comply with all health and safety regulations
• Comply with all store policies and procedures
• Comply with loss prevention policies and procedures and ensure they are executed in the department
• Act professionally at all times
• Perform other duties as required

• Planning, judgment and decision making
• Independent thinking and decision making when dealing with customer issues and devising appropriate solutions
• Cosmetic selling tactic

EXPERIENCE

• Proven consultative skills to provide information, advice and guidance to customers on Shoppers Drug Mart cosmetic products and services
• Knowledge of various cosmetic products and services available
• Ability to conduct sit-down makeup and skincare consultations and demonstrate application
• Strong communication skills to present and instruct individuals and groups on the use of cosmetics
• Skills to assess the best product for individual need
• Commitment to providing excellence in customer service
• Punctual and reliable
• Customer service oriented
• Comfort level of learning and implanting daily usage of the in-store tools and applications (ex: iPad, derm tools)

WORKING CONDITIONS

• Ability to work flexible shifts which may include nights and weekends
• Ability to work in a fragrance filled environment

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 pounds
• Ability to climb ladder
• Ability to bend and stretch to stock shelves

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.