Scheduling Coordinator – #6489 – A
Job Developer:
Paul Robertson
Sicard RV
Sicard RV located in Smithville is looking to hire a Scheduling Coordinator. The primary responsibility of the Service Coordinator is to act as the liaison between the customer and the service advisors. They must be able to listen to the customers concerns, be sympathetic to their needs and offer the necessary services to meet the customer’s needs.
Duties:
- Speak with customers over the phone in order to schedule, remind and follow up on appointments
- Responsible for the intake of Service calls and distribute accordingly
- Email or text reminders to customers when appropriate
- Add, cancel or make changes to appointments in the appointment calendar
- Work directly with our service advisors to help coordinate the shop
- Greet and welcome customers into the service department
- Support the service department as necessary to help create and update workorders
- Communication Skills: Schedulers will need to speak with coworkers and customers on a regular basis.
- Critical-Thinking Skills: Schedulers will need to devise plans of action and assess those plans regularly
- Organizational Skills: Ability to handle a heavy workload and prioritize effectively
- Problem-Solving Skills: Schedulers will need to be ready when problems arise, or be ready to anticipate problems before they happen
- Use investigative skills to locate where unit is stored on premises, the current condition of unit, and that keys for the unit are with the work order
- Check if there are outstanding recall notices on the unit and book repairs; arrange e-tests if required and sublet; arrange for safety and create work order if required.
- Follow each unit’s work order through shop process and verify all work is complete; speak to all departments as necessary, ensure correct parts are ordered and added to sales agreement, booked for warranty and charged accordingly or as an internal cost
- Review work orders and ensure all information is complete: labour, warranty, parts billing, coinciding purchase orders, etc and follow up with tech supervisor or service manager if incomplete
- Receive and action all recall notices from manufacturers
- Finalize work orders, ensuring all labour, parts and sublets are billed
- Create sales agreement with help from the Sales department, and complete all data entry
- Follow all company policies and procedures including Health and Safety rules and participate in all company and off-site training as required
- Perform any other duties as assigned
Requirements:
- Strong communication skills in order to work with customers, employees and other business contacts as they represent the dealership
- Detail oriented with good mathematical skills and computer knowledge
- Excellent written and oral communication skills
- Professionalism in mannerism and strong leadership skills
- Ability to work in a team environment to achieve common goals
- Post-secondary education in business, administration or related field
- Knowledge of Recreational Vehicle or dealership service procedures
- Must be able to lift and manage boxes of files and/or office supplies
