Contractor Desk Associate – #5539 – S
Job Developer:
Paul Robertson
This role is responsible for providing prompt courteous and efficient service to customers, advising them on appropriate merchandise and related items. Duties include being familiar with pricing, local building codes, types of building permits issued, preparing quotations, knowledge of rental equipment as well as a variety of other related duties. Candidates must perform all assigned tasks with sufficient speed and accuracy to avoid adverse impact on the level of service to customers and to achieve sales profitability.
Full-time (35+ hours) and Part-time (20-30 hours) hours are available.
Duties:
- Determine customer’s needs by asking open-ended questions
- Communicate product knowledge to the customer as appropriate
- Process special orders for non-stock or out of stock items
- Be familiar with and maintain up-to-date information on pricing
- Know local building codes
- Know types of building permits issued
- Know prices, practices, and policies of the company’s competitors
- Help customers solve building problems
- Update yourself with practical knowledge of building materials and lumber products, including their uses, advantages, and disadvantages
- Resolve customer complaints
- Be familiar with current yard inventory and surplus items
- Suggest rule, policy and / or procedural changes when you believe they would improve efficiency, sales, profits, morale, etc
- Maintain professional confidentiality of all store and customer records
- Work on additional duties and assignments as assigned by management
- Work in a safe manner in accordance to provincial and federal safety legislation, as well as use of good common sense. Report any potential hazards and unsafe behavior to management in order to have the situation corrected
Requirements:
- Ability to work a flexible schedule including weekends, evenings and holidays
- Friendly and helpful attitude toward customers
- Good mathematical skills
- Must be able to communicate effectively and persuasively with employees, management, suppliers, and customers, to obtain accurate information for pricing, estimates, quotations, etc
- Willingness to learn
- Prior experience in lumber and building materials required
- Knowledge of rental equipment required
- Willingness to continually develop professional skills and knowledge base
- High School graduate or equivalent
- Ability to work cooperatively in a team atmosphere.
