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Sales Associate – Customer Service – #7205 – S

Job Developer:
Paul Robertson
  • Full Time
  • Smithville, ON
  • Posted on September 21
  • This position has been filled.
  • Wage: Depends on Experience
  • Job ID: 7205
Smithville Home Hardware Building Centre

Smithville Home Hardware Building Centre

The Sales Associate is responsible for providing prompt, courteous and efficient service to customers. Advise customers on appropriate merchandise and related items; processing transactions (cash, credit card, debit card) using retail software; ticketing and replenishing merchandise, general housekeeping of shelves, loss prevention, merchandising, restocking and staying current with trends in the industry.  In addition, the Sales Associate – Customer Service will resolve customer concerns and process refunds, place special orders and manage the sales of STIHL equipment and merchandise.

Duties:
  • Set a good example for other employees through your ability and desire to assist customers and to maximize sales
  • Resolve customer claims and/or complaints in a manner that is timely, courteous, and discreet
  • Achieve sales targets for equipment and merchandise sold at the customer service desk
  • Place special orders for customers as needed
  • Process returns as per company policy
  • Perform all duties as assigned to the customer service desk
  • Assist customers in locating merchandising in store and on homehardware.com
  • Ensure customers are greeted within 30 seconds of entering the store or your department, ask all customers you encounter in the store if they need help finding anything
  • Customers are primary responsibility, all tasks to be secondary to assisting customers
  • Determine customer’s needs by asking open-ended questions and communicate product knowledge
  • Assist customers with carrying out of large or heavy items
  • Review all promotional material (flyers, in store promotions etc.), be familiar with stock and location of items in the store
  • Relieve as cashier when necessary
  • Follow procedures and maintain standards according to store policy in the following areas: loss prevention, receiving and pricing goods, merchandise handling and presentation, housekeeping, reordering merchandise, restocking shelves and handling cash
  • Advise the designated manager of shortages, damaged goods, back-orders etc.
  • Build special displays and signage for sales, promotions and other special events
  • Remove sales and promotional displays, prices etc. and rearrange stock following promotional events
  • Help unload incoming trucks
  • Attend store meetings, training sessions, etc. as required
  • Work on additional duties and assignments as assigned by management
  • Work in a safe manner in accordance to provincial and federal safety legislation, as well as use of good common sense
  • Report any potential hazards and unsafe behaviour to management in order to have the situation corrected
Requirements:
  • Ability to work co-operatively in team atmosphere
  • Ability to work a flexible schedule including weekends, evenings, and holidays
  • Passion for excellence in customer service
  • Ability to prioritise and multitask effectively
  • Excellent communication skills
  • Ability to stand for long periods of time
  • Ability to lift 30 to 40 lbs
  • Willingness to continually develop professional skills and knowledge base

Upcoming Events

Feb 8
9:00 am - 11:00 am Recurring Event

Online Health and Safety Certification

Feb 15
9:00 am - 11:00 am Recurring Event

Online Interview Skills Workshop

Mar 1
9:00 am - 11:00 am Recurring Event

Online WHMIS Certification

Mar 8
9:00 am - 11:00 am Recurring Event

Online Health and Safety Certification

Mar 15
9:00 am - 11:00 am Recurring Event

Online Interview Skills Workshop

View Calendar

Employment Help Centre

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To schedule an appointment with one of our Employment Advisors or use our resource area, please contact us by phone or email at any of our 3 locations.

Monday – Friday | 8:30am – 4:30pm

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Academy Plaza
4520 Ontario St.
Beamsville, ON

905-563-9675

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63 Main St. West
Grimsby, ON

905-309-9675

Smithville

Village Square Plaza
249 St. Catharine St.
Smithville, ON

905-957-9675

In light of the continued concerns we are facing as a community related to COVID-19, the Employment Help Centre (EHC) continues to update and make ongoing and necessary changes to our services. The EHC continues to provide in-person and virtual appointments to minimize person-to-person contact and ensure all visitors feel safe and comfortable in our space.

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