Sales Associate – Customer Service – #7205 – S
Job Developer:
Paul Robertson
Smithville Home Hardware Building Centre
The Sales Associate is responsible for providing prompt, courteous and efficient service to customers. Advise customers on appropriate merchandise and related items; processing transactions (cash, credit card, debit card) using retail software; ticketing and replenishing merchandise, general housekeeping of shelves, loss prevention, merchandising, restocking and staying current with trends in the industry. In addition, the Sales Associate – Customer Service will resolve customer concerns and process refunds, place special orders and manage the sales of STIHL equipment and merchandise.
Duties:
- Set a good example for other employees through your ability and desire to assist customers and to maximize sales
- Resolve customer claims and/or complaints in a manner that is timely, courteous, and discreet
- Achieve sales targets for equipment and merchandise sold at the customer service desk
- Place special orders for customers as needed
- Process returns as per company policy
- Perform all duties as assigned to the customer service desk
- Assist customers in locating merchandising in store and on homehardware.com
- Ensure customers are greeted within 30 seconds of entering the store or your department, ask all customers you encounter in the store if they need help finding anything
- Customers are primary responsibility, all tasks to be secondary to assisting customers
- Determine customer’s needs by asking open-ended questions and communicate product knowledge
- Assist customers with carrying out of large or heavy items
- Review all promotional material (flyers, in store promotions etc.), be familiar with stock and location of items in the store
- Relieve as cashier when necessary
- Follow procedures and maintain standards according to store policy in the following areas: loss prevention, receiving and pricing goods, merchandise handling and presentation, housekeeping, reordering merchandise, restocking shelves and handling cash
- Advise the designated manager of shortages, damaged goods, back-orders etc.
- Build special displays and signage for sales, promotions and other special events
- Remove sales and promotional displays, prices etc. and rearrange stock following promotional events
- Help unload incoming trucks
- Attend store meetings, training sessions, etc. as required
- Work on additional duties and assignments as assigned by management
- Work in a safe manner in accordance to provincial and federal safety legislation, as well as use of good common sense
- Report any potential hazards and unsafe behaviour to management in order to have the situation corrected
Requirements:
- Ability to work co-operatively in team atmosphere
- Ability to work a flexible schedule including weekends, evenings, and holidays
- Passion for excellence in customer service
- Ability to prioritise and multitask effectively
- Excellent communication skills
- Ability to stand for long periods of time
- Ability to lift 30 to 40 lbs
- Willingness to continually develop professional skills and knowledge base
