Night Auditor/Hospitality -#5704 -S
Job Developer:
Kristen Butryn
Super 8 Motel
The Night Auditor will act as Night Manager between the hours of 11:00 PM and 7:00 AM and is responsible for the well being of all guests and the security of the building. He or she will is also be responsible for completing the nightly audit prior to the morning shift. He or she will participate in the Manager on Duty program as detailed in the Super 8 Motel Operations Manual. He or she must have a strong working knowledge of the MSI system as well as a strong accounting background. The Night Manager must be trained in emergency procedures and must be capable of training new employees.
Duties:
- Greeting the guests upon contact before they have a chance to greet you
- Exceed all guest expectations
- Knowledge and demonstration of accuracy on the Property Management system
- Maintain responsibility and accountability for the motel property and the safety of guests
- Assist the Assistant Manager with the training and follow-up of all other employees/auditors
- Act as an extension of the sales force by serving as sales coordinator
- Handle all guest requests in an expedient and professional manner
- Understand and demonstrate the motel culture
- Other duties as required
- Follow up on the guest courtesy contact log
- Understand the Super 8 Motel’s Inc. product and demonstrate it through phone and walk-in sales
- Perform and understand complete accounting work as outlined by Motel procedures
- The ability to help and inform guests in a courteous and informative manner
- Have authority for the motel operations while on duty
- Always wear and maintain a clean uniform with an approved logo nametag
- Perform other duties as assigned by management
Requirements:
- Foster a spirit of teamwork while ensuring the department provides superior customer service to Motel employees and guests alike
- Maintains safe working conditions by following safety rules and procedures and notifies management of problems where necessary
- Ensures Motel management is informed of all unusual problems or matters of significance
- At all times projects a favourable image of the Super 8 Motel to the public
- Performs all duties and responsibilities in a timely and efficient manner in accordance with the corporate policies and procedures to achieve the overall objectives of this position
DEPARTMENTAL MANAGER RESPONSIBILITIES
- To ensure all staff are aware of procedures to follow in the event of an emergency (such as a fire or bomb threat) and carry out responsibilities as designated in the Emergency Action Plan for the property
- To ensure full adherence to hygiene, health and safety in accordance with federal and provincial legislation and company policy
- To facilitate the smooth running of the department through adequate supply of materials and equipment ensuring adherence to the departmental budget through the Purchase Order System and inventory controls as required by company policy
- To be aware of competitor activity through participation in the “Motel Revenue Management Program” and encourage all staff to actively “sell” in-house and company promotions while participating in Sales Missions as requested by the General Manager
- To be responsible for maintaining discipline within the department following Performance Management procedures and liaising closely with the General Manager regarding areas of concern
- To ensure that standards of punctuality, staff appearance and dress are maintained at all times in accordance with Super 8 Motel’s Inc. and Pacrim Hospitality policy
- To maintain a professional profile within the motel and accept the responsibility of Manager on Duty as requested by the General Manager, achieving standards required by company policy
- To be responsible for the welfare of all staff within the department encouraging teamwork and innovative ideas to develop a motivated work force
- To research, recommend and liaise with the General Manager regarding procedures to improve the overall efficiency of the department and to carry out project work/prepare reports as requested by the General Manager
- To ensure all staff are competent in the safe and effective use of equipment/chemicals in accordance with manufacturers instructions
- To ensure compliance with company and house rules
- To work and communicate in a professional and ethical manner with colleagues assisting where necessary in order to develop team spirit and to consistently achieve standards of work and guest care as required by company policy
- To be aware of and adhere to procedures laid down in the Motel Crisis Communication Plan to ensure that any inquires from the media are only responded to by the appointed spokesperson in line with motel policy
