Lead Advisor #4674 -S
The Mobile Shop
The Mobile Shop is located in over 175 Loblaw-affiliated stores across the country and we are 100% Loblaw owned. We offer a fresh and convenient way to shop for wireless by offering customers more choice from Canada’s biggest and best mobile providers in a comfortable and convenient shopping environment. The Mobile Shop has quickly become a recognized leader in this exciting and dynamic category.
Summary:
A Lead Advisor acts as the mentor and coach for a team of Mobile Advisors within their location. They are the driving force behind their location’s success, always leading by example. A successful Lead Advisor is a passionate, knowledgeable, customer-service oriented individual who has solid leadership skills, strong communication skills and can work closely with their team to drive their location’s profitability. Must be able to develop and lead team members, set goals and ensure operational excellence.
Key Responsibilities:
Outbound Sales:
- Actively reach out to customers within the store to drive traffic to the locations; must be comfortable intercepting customer traffic
Customer Service:
- Assist customers using Customer Interaction Tools to provide simple, trusted and unbiased advice
- Assist with any customer inquiries after their purchase and resolve any customer complaints
Team Building and Management:
- Demonstrate strong communication, leadership and time management skills
- Create a motivating environment for all Mobile Advisors
- Ensure Mobile Advisors are being coached and provided with feedback on their sales progress
Business Planning/Responsibilities:
- Meet required sales and operational targets both personally and for the location overall
- Follow and enforce store standards of cleanliness, punctuality, health & safety
- Follow and enforce all corporate operational policies (loss prevention, inventory, theft, fraud, etc.)
- Meeting all payroll budgets
- Responsible for the overall profitability of the location
Recruitment:
- Work with HR to ensure the location is properly staffed at all times
- Work with HR to actively recruit for top talent to ensure a bench of qualified candidates
Operations:
- Follow operational guidelines to ensure all compliance standards are being met
- Order inventory as per store trends, consumer demand and budgetary requirements
- Understand market trends and high-level competitor sales volumes
- 2-4 years of progressive retail and customer service experience
- Passion for the telecommunications industry and a keen interest in mobile devices and upcoming technology
- Driven by success and challenge
- Positive attitude and will to learn
- Professional, fun, and have great communication skills
- Management experience a definite asset
- Proven people development skills and ability to assess talent
- A strong and passionate motivator who can inspire a team
- Performance and conflict management skills
- High level of integrity, trust and professionalism
- Proven track record of delivering financial results
- Organized and quick thinking
- Employees are required to be able to stand for full shifts and also move around the store, as needed
- Motivated to work in a dynamic and fast paced team environment
BENEFITS TO WORKING WITH THE MOBILE SHOP:
- Competitive total rewards and compensation package (Annual Salary + Benefits + UNCAPPED commission)
- Ongoing training through in-person sessions and online through TMS University
- Unparalleled carrier support
- Employee referral bonus
- Attractive EPP choices from all carriers
- Visible career advancement opportunities
