Customer Service Professional – #6825 – S
Turkstra Lumber
We are a family owned and operated business that has served Hamilton and the Niagara Region for over 65 years. With 11 retail and 2 manufacturing locations and over 250 employees, we still manage to maintain traditional values and continue to develop and find new ways to support our communities by providing quality services and building products, creating job opportunities and working with various community outreach programs. Our motto “Always on the Level” is as old as the company itself and we still proudly stand behind and try to live our motto with every interaction.
The Customer Service Professionals (CSP) are responsible for providing World Class Customer Service for all contractors, builders and residential customers. The Customer Service Professional must have the ability to effectively communicate to customers and coworkers, gaining an understanding of customer needs, as they pertain to the construction industry, and meeting those needs in an optimal fashion.
Customer Service:
- Follows Turkstra's approach to world class customer service
- Advises customers by providing proficient knowledge of products and services; using resources where required
- Assists customers in making the best selections for their specified project
- Seeks to earn 100% of the customer's business (100% wallet share)
- Seeks to earn a referral from every customer
- Follows proper procedures for all phone order payments through POS
- Follows proper quoting procedures and proper follow-up through CRM
- Follows proper daily procedures with customers on Live Chat. Including direct orders through chat, quoting and follow-ups
- Assists as Branch Support when needed. Including creating/ maintaining branch delivery logs
- Processes Ecommerce orders for shopturkstra.com
Business Objectives:
- Works together with the Branch team to achieve key performance indicators (KPIs)
- Promotes the Turkstra Mill, Truss Plant, Lawson Lumber, Designer Showcase, and Turkstra Installs as part of our complete company offering
- Supports the Turkstra Lumber Build-it-Better program
- Participates in social media opportunities and assists the Marketing Team by providing relevant content for web and social media
- Shares in the responsibility of taking inventory
- Shares in the responsibility of preventing shrinkage
- Participates in branch and/or company lean projects
Education/Experience Requirements:
- General interest in the construction industry
- Experience or knowledge with related products and services
- Vocational training an asset
- Experience of construction industry an asset
Abilities/Skill Requirements:
- Customer focused
- Communication skills, both verbal and written
- Product Knowledge
- Detailed oriented
- General math skills
- Ability to work in a fast pace work environment
Physical Requirements:
- Ability to stand/sit for long periods of time
