Membership Sales and Service Host – #7961 – S
Job Developer:
Meg Yoder
YMCA-Niagara West
The role of the Membership Sales and Service Host is to promote membership through selling memberships, promote the YMCA and provide excellent customer service using SAM 2.1 standards and principles.
Duties:
- Promote membership by providing accurate YMCA program and membership information and sales tours, and asking members to join; follow the 7 Steps of Selling.
- To respond to members/participants' concerns in a positive, professional and supportive manner.
- Act proactively to develop positive relationships with participants, supervisors, peers and volunteers.
- Process transactions in the YMCA registration system, including new memberships and changes.
- Ensure excellent customer service by supporting and working as part of a staff/volunteer team.
- Promote the safety and security of members and participants through safe work practices, checking for health and safety hazards at all times and following YMCA policies and procedures.
- Respond to first aid and emergency situations; complete incident forms as required.
- Handle cash transactions; be responsible for the security of cash and balance cash outs and floats.
- Participate in training and adhere to the YMCA Child Protection Policies and Procedures as established by the YMCA of Niagara.
- may be asked to participate in training related to being a Duty Manager and conducting financial assistance appointments. Will be required to maintain confidentiality and follow the YMCA Privacy Policy.
Requirements:
- Customer service experience and sales experience an asset.
- Strong verbal and written communication skills.
- Able to multitask and provide excellent customer service.
- Able to develop positive relationships with members and coworkers.
- Computer and phone skills are an asset.
- Able to stand for a minimum of 2-4 hours at a time.
- Current Standard First Aid, CPR-C certification will be required upon hiring.
- A clear and satisfactory criminal reference check inclusive of the vulnerable sector search (CRC VSS) issued for the YMCA of Niagara.
Interested applicants are invited to submit a cover letter and resume to yjobs@niagara.ymca.ca
Please indicate position and location you are applying to in the subject line of your email.
